Recovering lost files
Photos, documents and work files from drives that are failing, have been wiped by mistake, or won't show up any more.
Answer a few quick questions and Louis gets everything he needs. Or call 01279 927125.
If a drive is failing, stop using it
Clicking, freezing, or files that won't open are signs a drive is struggling. Every time it runs, there's a chance of losing more. Switch it off and get in touch.
What I can recover from
Failing hard drives
Drives that freeze, slow to a crawl or keep disconnecting but can still be read. I copy what I can to a healthy drive first, then work from the copy.
Deleted files
Files deleted by mistake, or a drive that was formatted.
Computers that won't start
Getting your files off a laptop or PC that no longer boots.
Memory cards and USB sticks
Photos and files deleted by mistake from SD cards, memory cards and USB sticks.
What it costs
Most recoveries are labour only, at £80 per hour. Badly damaged drives are quoted separately, and I'll tell you the likely outcome before doing more.
Questions
Can you guarantee I'll get my files back?
No one honestly can. I'll tell you what the chances look like before doing any more work.
What if the drive is clicking or physically damaged?
A drive that clicks, grinds or isn't detected at all needs a specialist clean-room lab, which I don't do. Switch it off and I'll point you to the right place.
Can you recover a corrupted memory card?
I can recover deleted files from cards and sticks, but not ones that are corrupted or physically damaged. Phones and tablets I don't work on.
How do I stop this happening again?
Once your files are back, I can set up a simple backup so you've always got a second copy.