Repairs and liability

1. Permission to work

By booking, dropping off a device or approving work by message, you're asking me to diagnose it and carry out the work we've agreed. You confirm you own the device or have the owner's permission. If I need a password to test it, I'll ask.

2. Back up first

Please back up anything important before you hand a device over. I take care with your data, but drives can fail without warning, and I can't be responsible for data lost through existing faults, failing hardware, corruption or malware. If you can't back it up yourself, ask me and I'll do it as part of the job.

3. Failing drives

Hard drives, SSDs, USB sticks and memory cards can fail at any time, especially if they're already struggling. Testing or copying a failing drive puts it under strain and can bring a failure forward. Recovery is never guaranteed, and I'll tell you what the chances look like before going further.

4. Faults that were already there

Older devices can have problems that aren't obvious at first, like wear, corrosion, heat damage or earlier repairs. I'm not responsible for faults caused by these, but if I find something, I'll explain the options and you decide whether to go ahead.

5. Repairs with extra risk

Some repairs carry a risk I can't fully avoid because of how the device was made. I'll mention it before starting if your job is one of them. Common examples:

• Screens and batteries held in with strong glue
• Thin laptops with fragile ribbon cables
• Devices with liquid damage, which can fail again even after cleaning
• Charging port and DC jack repairs, which are best-effort

6. Software and updates

I'm not responsible for problems caused by third-party software, Windows updates, drivers or account lockouts. A reinstall or reset removes apps and settings unless we've agreed to keep them.

7. After the repair

Once your device is back and working, later faults from new hardware failures, updates, malware or accidents aren't covered. If the same fault I fixed comes back within 60 days, see the terms.

8. Limits

Nothing here limits liability where the law doesn't allow it, including death or personal injury caused by negligence, or fraud. Otherwise my liability is limited to what you paid for the work, and I'm not liable for indirect losses such as lost data, profit or missed deadlines. Your statutory rights under the Consumer Rights Act 2015 aren't affected.